Unless any previous arrangements have be made in writing with multi-piece orders, your shipment will be sent via
Standard Freight (LTL) Delivery: You are ordering a heavy or oversized item/s that will be delivered by a common freight carrier also known as LTL carriers (Less Than Truckload). We utilize a variety of LTL carriers, and as a result, not all delivery interactions are the same. Such carriers for example are T-Force (formerly UPS), YRC, Old Dominion, R&L Carriers, etc. To accommodate this, and prepare you for delivery acceptance, you will receive a tracking email the moment the item/s leave the warehouse. The carrier will contact you directly to schedule delivery ahead of time. It is highly suggested at this time for you to start communicating with them about your shipment.
Most carriers provide curbside delivery ONLY. All LTL freight carriers will be delivering from a 26 to 53-foot tractor trailer (semi-truck) with a liftgate. Some municipalities and some delivery areas prohibit or limit the access of semi-trucks. You, the customer, are responsible for knowing those restrictions before placing your order. In these circumstances, customers may need to arrange pick-up at a local trucking distribution center or a common area that is more accessible for the semi-truck. Delivery includes the freight driver (only 1 person) unloading the fully-assembled equipment to you on pallets. The package is unloaded from the truck with a lift-gate and a pallet jack. They will place the package as close to the curb of the destination address as possible. Inspect packaging for visible damage PRIOR to signing the delivery receipt. If there is damage, notate accordingly on the delivery receipt and get a damage report number from the driver. Send a copy of the delivery receipt with the damage report number to jacob@powerhouseathleticstn.com. You have the right to refuse the shipment for damages. It is the responsibility of the customer to move the assembled piece/s inside the delivery address. If this is an issue, please make arrangements before the delivery.
Again, carriers are required to call before the delivery to set an appointment with you, the customer. Please ensure the number you provided is also the number you want the carrier to call to schedule the appointment.
The carrier’s service will include the truck driver (only 1 person) unloading the package from the truck with a lift-gate using a pallet jack. Depending on the type of machine your assistance may be required.
Once the package is unloaded from the truck, damages reported if any, and delivery receipt signed, the carriers responsibility has been fulfilled. No further services will be required of them.
For pieces like the 8-stations, 4-stations, Smith Machines etc. it is recommended that you speak to a member of our team with specific delivery questions.
For a full-installation of your gym, PowerHouse Athletics TN LLC can charge a flat fee to install the piece(s) of equipment exactly where you’d like them.
PLEASE REMEMBER
IT IS ALWAYS THE RESONSIBILITY OF THE CUSTOMER TO MOVE THE MACHINE(S) INSIDE THE DELIVERY ADDRESS. IF THIS IS A PROBLEM FOR YOU, PLEASE MAKE OTHER ARRANGEMENTS BEFORE PLACING YOUR ORDER. If a customer’s driveway is unpaved, too steep, or just inaccessible, the driver at his or her own discretion will move the package as far as he or she may go, but please keep in mind that the driver is only required to deliver it to the curb of the delivery address.
The shipper is not responsible for deliveries that are late or missed due to unforeseen circumstances. Redelivery charges may apply, and the customer needs to make those arrangements with the carrier.
IMPORTANT
You will be required to sign for the delivery of your shipment. Inspect your shipment for visible damage at the time is delivered. Notate any visible damage on the delivery receipt and request the driver to give you a damage report confirmation number PRIOR TO SIGNING THE DELIVERY RECEIPT. You'll then send a copy of the delivery receipt with the damage report number to jacob@powerhouseathleticstn.com.